Call Intelligence
Every 2 a.m. call, on the record — and the bad ones flagged.
When the emergency call comes in, MetaFleet records and transcribes it — so what the customer said about the unit, the symptom, and the load is captured, not left to memory. It scores how the call was handled and flags the ones worth a second look.
Caller: "It's a Carrier APX throwing an alarm 20 — box temp's climbing and I've got a full load of strawberries out of Salinas."
Service writer: "Okay, where's the unit right now, and how long has the temp been rising?"
Smart Dispatch
Get the right tech rolling — without playing switchboard.
MetaFleet ranks the job against the techs who can actually take it — who's closest, who's free, who knows Carrier — and offers it out with an ETA. No group text. No "who's got this?" at midnight. Smart dispatch shows every reefer job and exactly where it stands.
The real dispatch board — live jobs, technicians, the current inbound call, and FleetNet requests in one view.
In the Field
Every finding, captured — and sent for approval in one tap.
Out at the unit, your tech logs what he found — each repair as its own item, with the complaint, the diagnosis, the hours, and the parts. MetaFleet cleans it into a customer-ready write-up and routes it for approval. See the technician mobile app.
Records & Compliance
The records your fleet customers demand — without the clipboard.
Cold-chain customers want proof: PM done on schedule, pre-trip checks logged, defects documented. MetaFleet runs your reefer PM programs and DOT inspections right on the app — so every unit has a clean history and every claim has a paper trail.
Real MetaFleet mobile screens: a multi-unit fleet PM, the per-unit task checklist, and a DOT inspection with a documented, photographed defect.
Estimates & Invoicing
Bill the emergency while it's still hot.
Emergency reefer work is premium work — after-hours labor, expedited parts. Don't let it leak. The customer approves the estimate from their phone, the work closes, and the invoice builds from the tech's findings and the parts used. See automated invoicing.
Diagnosis Condenser fan motor failed; unit not holding setpoint
Repair Notes Replaced condenser fan motor, recharged refrigerant, verified pulldown
After-Hours Emergency Labor · 2.5 hrs$412.50
Condenser Fan Motor + R-452A refrigerant$568.00
Emergency Call Fee$45.00
Why MetaFleet
Most shop software is something you run. MetaFleet runs with you.
Most shop software is a filing cabinet — it holds your jobs, but you still do the work of moving them. MetaFleet is built AI-first where it counts: it captures and reads back every call, cleans your tech's findings into a documented work order, and builds the customer-facing write-up and invoice. Same emergencies — a lot less of the paperwork landing on you. Built for how reefer work actually happens: the roadside unit, the load that can't wait.