Call Intelligence
Every 2 a.m. call, on the record, and the bad ones flagged.
When the emergency call comes in on your MetaFleet phone line, it's recorded and transcribed, so what the customer said about the unit, the symptom, and the load is captured, not left to memory. After the call, MetaFleet scores how it was handled on 10 quality metrics and flags the ones worth a second look.
Caller: "It's a Carrier APX throwing an alarm 20, box temp's climbing and I've got a full load of strawberries out of Salinas."
Service writer: "Okay, where's the unit right now, and how long has the temp been rising?"
Smart Dispatch
Get the right tech rolling, without playing switchboard.
MetaFleet ranks the techs who can actually take the job by service area, skills, schedule, and real drive time plus the time to finish their current job. It offers the job to one tech at a time with a countdown, moves down the list if nobody accepts, then alerts your dispatcher, and your customer gets the tech's ETA by email. No group text. No "who's got this?" at midnight. Smart dispatch shows every reefer job and exactly where it stands.
The real dispatch board: the live map of technicians and jobs, jobs blocked on parts, scheduled PM visits and the active orders list in one view.
In the Field
Every finding captured and sent for approval.
Out at the unit, your tech logs what they found: each repair as its own item, with the complaint, the diagnosis, the hours, and the parts. MetaFleet cleans it into a customer-ready write-up and routes it for approval. See the technician view, which runs in the browser on any phone today, with native apps coming in Q4, or watch the tech app in action.
Records & Compliance
The records your fleet customers demand, without the clipboard.
Cold-chain customers want proof: PM done on schedule, pre-trip checks logged, defects documented. MetaFleet runs your reefer PM programs and DOT inspections right from the tech's phone, so every unit has a clean history and every claim has a paper trail. See the DOT inspection requirements for trucks and trailers.
Real MetaFleet mobile screens: scheduled fleet PM visits on the tech's dashboard, and a DOT inspection form with pass, defect and N/A for each item.
Estimates & Invoicing
Bill the emergency while it's still hot.
Emergency reefer work is premium work, after-hours labor, expedited parts. Don't let it leak. The customer approves the estimate from their phone, the work closes, and the invoice builds from the tech's findings and the parts used. See automated invoicing.
Diagnosis Condenser fan motor failed; unit not holding setpoint
Repair Notes Replaced condenser fan motor, recharged refrigerant, verified pulldown
After-Hours Emergency Labor · 2.5 hrs$412.50
Condenser Fan Motor + R-452A refrigerant$568.00
Emergency Call Fee$45.00
Why MetaFleet
Most shop software is something you run. MetaFleet runs with you.
Most shop software is a filing cabinet: it holds your jobs, but you still do the work of moving them. MetaFleet is built AI-first where it counts: it records and scores every call on its built-in phone lines, cleans your tech's findings into a documented work order, and builds the customer-facing write-up and invoice. Same emergencies, a lot less of the paperwork landing on you. Built for how reefer work actually happens: the roadside unit, the load that can't wait.
Shopping around? See MetaFleet as a Fullbay alternative →