Diesel repair dispatch software Run every job from the first call to the last bolt.
The right tech gets the offer, AI explains why, and you keep the final say.
Every job on one live dispatch map
Stop calling around to find out where everyone is.
- Active jobs, warehouses and jobs waiting on parts
- Tech Live Board with real drive-time ETAs
- Alarms for anything that needs a dispatcher
Calls recorded, transcribed and scored
The phone system lives in the same screen as your jobs, so nothing said on a call gets lost.
- Call menu, extensions and call groups, answered from your browser
- Each call scored on 10 things, like clarity and whether it got resolved
- Calls that went sideways get flagged for review
The whole job on the tech's phone
Works in the browser on any smartphone today. Native iOS and Android apps are coming in Q4.
- Snap the VIN, plate or odometer and MetaFleet reads it
- An AI assistant that already knows the truck, the VIN and the complaint
- Shorthand turned into repair lines the customer can read
Know where every job stands
Anyone in the shop can pick up a job and know exactly where it stands.
- Assigned, en route, diagnosis, estimate, repair, invoice, paid
- Repair and towing jobs in the same system
- A paused flag when nobody is clocked in on an open job
FleetNet jobs flow in and out automatically
You accept the job and review the summary. Status updates, invoices and documents go back on their own.
- FleetNet (ServiceHub) requests land in one queue
- Accept a request and it becomes a job, no retyping
- AI drafts the work summary for your dispatcher to send
How switching shop software works
- 1
A few short walkthroughs
Your real jobs, run through MetaFleet, until you know whether it fits.
- 2
We load and set up your shop
Customers, trucks, parts and rates, imported and checked with you.
- 3
Your crew logs in
On the phone they already carry. Nothing to install.
Your data stays in your own MetaFleet account, and each person sees only what their role allows.
From the field guide
Diesel dispatch questions shops ask
What is diesel repair dispatch software?+
It takes a breakdown call, turns it into a job, and gets the right tech rolling with the details they need. MetaFleet does this for mobile and in-shop diesel work: calls are recorded and scored, jobs are offered to the best-fit tech by skills, service area, shift and real drive time, and every job is tracked through to payment.
Can MetaFleet run roadside and towing calls?+
Yes. Roadside repair and towing jobs share one board, one status flow and one invoicing process in MetaFleet. The job-site address drives the drive-time ranking for the tech offer, and customers can get an ETA window that accounts for the jobs already in the tech's queue.
Can my techs use MetaFleet on their phones?+
Yes. Techs use MetaFleet in the browser on any smartphone today, with nothing to install: job details, the job-site location, photos, and reading the VIN, plate or odometer from a photo. Native iOS and Android apps, built to keep working with no signal, are coming in Q4.
Will my older techs actually use it?+
The tech's screen is their jobs, the location and a button for photos. They snap the VIN, plate or odometer instead of typing it, and AI turns their shorthand into clean repair lines. If they can text a photo, they can use MetaFleet.
How does MetaFleet decide which tech gets a job?+
It checks who has the skills for the job, who covers that service area and who is free on their shift, then ranks them by real drive time plus the time left on their current job. It offers the job to the top tech with a countdown and moves down the list if nobody accepts. AI then explains the pick in one plain sentence.
Can I still assign jobs myself?+
Yes. Assign any job by hand whenever you want, or let MetaFleet offer it for you.
Does MetaFleet work with FleetNet (ServiceHub)?+
Yes. FleetNet (ServiceHub) requests land in one Requests queue. Accept a request and it becomes a job with no retyping. Status updates, invoices and documents go back to the network automatically, and AI drafts the work summary for your dispatcher to review and send. It's switched on for your shop during setup.
Are my calls recorded?+
Calls on your MetaFleet phone lines can be recorded, transcribed and scored so you can coach your team and catch the calls that went sideways. Recording laws vary by state, and some require every caller's consent, so check the rules where you operate before turning recording on.
See a real road call run through MetaFleet.
Bring a real job from last week. We'll walk it from the phone call to the paid invoice.
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